Terms & Conditions
Last Updated: 8 Feb 2025

1. Introduction

Welcome to Impaktful, operated by Impaktful Pty Ltd. These Terms & Conditions apply to all users, including individuals, professional service providers, and business clients. By using our platform, you agree to these terms. If you do not agree, please do not use our services.

2. Who We Are

[Platform Name] is a multi-channel platform providing personalised solutions to support individuals, professional service providers, and business clients.

3. Using Our Services

3.1 General Use (Applies to All Users)

  • Users must be at least 18 years old.

  • We may update or change our services at any time.

3.2 Individual Users

  • Must create an account to access personalised recommendations.

  • Can manage personal data preferences as outlined in the Privacy Policy.

3.3 Professional Service Providers

  • May provide the platform to their clients but must ensure their clients accept these Terms & Conditions.

  • Responsible for compliance with industry regulations when using the platform.

3.4 Business Clients

  • Must ensure that employees using the platform accept these Terms & Conditions.

  • Can manage employee accounts but do not control user data.

  • Impaktful Pty Ltd retains overall responsibility for the platform.

4. User Accounts

  • Individuals, professional service providers, and business clients may register accounts.

  • Some features require paid subscriptions or enterprise agreements.

  • Business clients are responsible for managing their invited users.

5. Privacy & Data Collection

We collect and use data as outlined in our Privacy Policy, including:

  • Basic personal details (name, email, phone number)

  • Demographic data (suburb, postcode, age, gender, occupation)

  • Questionnaire responses and other user-generated content

  • Behavioural data (website and app usage)

  • Automatically collected data (cookies, analytics tools)

  • Third-party integrations (e.g., social media logins, API connections)

6. How We Use Your Data

We use your data to:

  • Provide and improve our services

  • Personalise user experiences

  • Conduct internal research and develop new features

  • Communicate with users (updates, marketing, customer support)

  • Share deidentified data with third parties for research, business insights, and service enhancements

7. Data Retention & Deletion

  • Some data is retained for legal and business purposes.

  • Personal user data can be deleted upon request.

  • Inactive accounts may be deactivated after 30 days.

  • Deidentified data may be retained indefinitely.

8. Data Sharing

We share data only when necessary with:

  • Service providers (cloud hosting, analytics, email services)

  • Marketing and advertising partners

  • Third-party platforms for integrations

  • Legal and regulatory bodies if required

9. Security Measures

We implement:

  • Data encryption

  • Access controls

  • Regular security audits

  • Secure third-party service providers

  • Anonymisation where possible

10. Business Client Responsibilities

  • Business clients must ensure their users accept these Terms & Conditions.

  • They must comply with relevant laws when using [Platform Name].

  • Impaktful Pty Ltd retains responsibility for the platform itself.

11. Payment & Subscription Terms

  • Various payment models are available (subscriptions, per-user fees, freemium access, and custom enterprise pricing).

  • Payments must be made on time to maintain access to services.

12. Termination & Account Suspension

We may suspend or terminate accounts due to:

  • Non-payment of fees

  • Violation of Terms & Conditions

  • Breach of data privacy policies

  • Inactivity for more than 30 days (subject to review)

13. Advertising & Third-Party Data Usage

We use data to enhance user experiences, personalise recommendations, and for marketing purposes, including retargeting. Deidentified data may be shared with third parties for research and service improvement.

14. Governing Law & Dispute Resolution

  • These Terms & Conditions are governed by Australian law.

  • Global users may access alternative dispute resolution (ADR) mechanisms before legal action.

15. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their content or privacy practices.

16. Contact Us

For any questions about these Terms & Conditions, email us at hello@impaktful.ai